The Long-Term Care Surveyor program is now in its fourth year of operation. Through this successful initiative of the Dominion Command Veterans, Service and Seniors Committee, trained Legion volunteer surveyors visit designated veterans in care facilities across Canada and conduct satisfaction interviews on behalf of Veterans Affairs Canada. The program clearly serves the veterans, who are interviewed and have a chance to express their level of satisfaction or dissatisfaction with the care received.
Legion surveyors see the success of the program through the appreciation offered by veterans’ families and staff at the care facilities. VAC reports that, in 2006, the 2,500 questionnaires returned following visits to more than 600 care facilities found 350 issues to be addressed while departmental files were updated for 100 veterans.
Other systemic issues were addressed via the Summary Reports that are forwarded to the Dominion Command Service Bureau by surveyors. All these issues were investigated and resolved by VAC residential care staff.
To quote Gérard Renaud of Carignan, Que., one of the Legion surveyors who recently retired from the program: “At 84 years of age, it is time to pass the torch. I have a great sense of accomplishment about working as a surveyor and I would like to say that I take great satisfaction in having visited more than 160 veterans in some 60 facilities since the beginning of the program.”
The Legion is looking for a few interested members to pick up the torch and volunteer as a surveyor. For further information, please contact the Dominion Command Service Bureau toll-free at 1-877-534-4666.
Serving You is written by Legion command service officers. To reach a service officer call toll-free 1-877-534-4666, or consult a command website.