PHOTO: VETERANS AFFAIRS CANADA
Attending a three-day training session are (front, from left) Randy Groundwater, Janet Raymond, Peter Shields, VAC’s John Walker, Terry Mills, Elizabeth Casey, Bruce Poulin, (middle) Kelly Newstead, Jack Parker, Barbara Pepper, Peter Ambroziak, Pierre Allard, Gordon Beech, Marc Gauthier, (rear) Debra Viskelis, John Morrison, Gerry Finlay, Scott Young, Ted Keast, Dave Gordon and Murray Carpenter.
Command service officers congregated in Charlottetown Nov. 1-3 for the biennial Professional Development and Training Session at Veterans Affairs Canada’s headquarters.
This professional development session included a one-day training event with the Client Service Delivery Network. The network is a database that can generate reports on all actions taken to process a client’s claim.
Command service officers also benefited from a thorough review of the new Table of Disabilities and were exposed to the various programs of the New Veterans Charter which came into effect last April.
VAC also provided all participants with an updated copy of the RCL Service Officer Reference Manual. VAC subject matter experts were in attendance to partake in a meaningful professional exchange with Legion command service officers. Feedback from participating command service officers was very positive.
Serving You is written by Legion command service officers. To reach a service officer call toll-free 1-877-534-4666, or consult a command website.